This is our second feature pertaining to the 17.1 2019 requirement for visual and text capabilities. Thank you to our friends at Rath for working with us to get the word out about their product. It is here, lets learn about it and get it installed and working!
Please explain how your visual communication system works and how it complies with the 2019 A17.1 code.
Our fully compliant SmartView product is a
camera and text display all-in-one. The camera allows emergency personnel to
view the entire floor of the cab and communicate with trapped elevator
passengers with "Yes" or "No"
questions to be answered through "Yes/No" buttons. This combination
of text and visual communication ensures emergency personnel can communicate
with passengers in whatever way is needed.
Concurrently, Rath-Janus is developing its Monitoring Service to provide
emergency call handling for 24/7 assistance.
How long has the product been on the market?
The original SmartView product was launched in May of 2020, and thousands of units have already been installed. Not content to stop at phase one, we've surveyed the market, collected customer feedback and injected those insights into the second iteration of SmartView which is poised for release in Summer 2023.
What fixture companies use your product?
There are many fixture manufacturers and major OEMs who count themselves as SmartView users including Innovation Industries, PTL Equipment, ERM/Dupar, MAD Elevator, Monitor Elevator, Canton Elevator, Schumacher, Schindler, Otis, ThyssenKrupp, and Kone.
Do you have a stand alone product that can be purchase direct to comply with A17.1 2019?
Our SmartView product can be retrofitted into COPs to comply with the A17.1 2019 two-way video requirement. All that is needed is a single twisted pair wire from the traveling cables to connect the car phone to the machine room unit.
How does an emergency communication operator communicate with the person in the elevator?
Our SmartView product features a phone, camera, and text display. If installers choose to connect the SmartView system to its phone, emergency personnel can communicate with the elevator via voice just like they would with a traditional emergency telephone. Emergency personnel can also communicate with passengers via text and video through our website portal adding the visual communication required by code. Cellular data and voice gateways are also available for use and support other Rath-Janus products supporting a flexible offering.
How does your product differ from other competitors who have similar product offerings?
We pride ourselves on knowing our customers, and our SmartView product is tailored to installer needs. SmartView is an all-in-one solution that simplifies installation with an average install time of less than 20 minutes. Our product is supportive of unique customer specifications, agnostic to whichever phone or COP that is needed. Lastly, we provide a full solution inclusive of hardware and portal accessibility. The customer pays for the system and, through our online portal, is able to view their elevator when needed.
Do you offer a cellular option for the end user?
Cellular data and voice gateways are also available for use and support other Rath-Janus products supporting a flexible offering.
If you have any questions or would like additional information feel free to contact me at CraigZ@colleyelevator.com or 630-766-7230 ext. 107.
Also check us out on Instagram @Colleyelevator see what we have been up to.
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