We
have a newer code to benefit hearing impaired elevator riders in the State of
Illinois. There are a lot of questions on how to execute on the elevator
contractor, municipality’s call center & building owner side. On the outset it appears it is a confusing and daunting
addition to our work and building owner requirements. The only item we are really
adding is an internet line and additional 110 vac outlet to the elevator
machine room. And then we need more education for elevator personnel, emergency services, building owners, inspectors and anyone involved in this part of the elevator installation/emergency communication.
New
municipality of call center requirements
Ability to sign on to the internet and get to the portal needed for visual/texting communication.
New building requirements
An internet line, live CAT 5/6 line using DHCP
Additional
110 vac outlet for visual equipment plug in
There is a great short video that Rath Communications developed showing the new system and how it works.
https://www.rathmicrotech.com/visual-communication.html
How it works
A phone call is placed on the elevator emergency phone
a. If two way
communication is established – follow normal procedures(speak to person)
b. If two way communication is not established – log onto the Smartview portal, enter the elevator specific passcode and get a visual in the elevator. You can communicate through with the texting feature. The Rath Smartview portal has an internet link that can be signed in from anywhere
How does the elevator
passenger communicate with emergency services – There is a yes and no
button on the bottom of the car station that will allow the person in the
elevator to communicate with the emergency services person.
What if my municipality
does not have the ability answer these visual calls? There are several call
centers that can be engaged. One of
which is Kings III, click link below.
https://www.kingsiii.com/elevator-code/
Where is my code to sign in – The code to sign in is located on the back of one of the car station devices. This should only be retrieved by the elevator contractor and given to the appropriate emergency services parties. The elevator contractor should put the Rath # on the voice recording on the phone message when it plays back to emergency services.
If you have any questions or would like additional information feel free to contact me at CraigZ@colleyelevator.com or 630-766-7230 ext. 107.
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